FAQ

REFUND POLICY ON DIGITAL PRODUCTS (EBOOKS)

There are absolutely no refunds on Ebook orders under any circumstance.

When a refund is requested for a digital product, there is no way for the customer to truly return the purchased item. It remains in their possession indefinitely. Since they are delivered instantly to your email, our automated software does not allow refunds on electronic products.

 

SHIPPING

Shipping destinations:

  • We ship books within the continental U.S., Canada, Australia and UK. 

Shipping times:

  • Local orders take 5-7 business days to be delivered to you and we ship within 5 business days.
  • Shipping time might vary depending on location, shipment method and other factors.

Shipping cost:

  • Orders over $69 will have free shipping.
  • Orders under $68 will be charged for shipping depending on your chosen delivery method and country. Full price will be displayed at checkout. 

Shipping Fees:

  • Shipping fees are non-refundable.
  • If you refuse any shipments from Claudiu Murgan, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from any credit issued.
  • If you need to return an item, please email us at

 

PAYMENTS

You can select your preferred payment method at checkout. We accept secure payments for both local & international customers via:

  • Credit Cards
  • Debit Cards
  • PayPal

 

ORDER CANCELLATION POLICY

All orders are automatically processed on our secure merchant processor and sent to production and shipment as soon as they are placed. 

  • If you cancel your order AFTER it has been shipped, you will be assessed a 15% cancellation fee + $1.50 processing fee + shipping and handling.